ICA Specialist Certificate in Conduct Risk

Discover what good conduct looks like for your firm and your customers.

Enrolment dates & fees


Applicable local taxes, membership fees and discounts will be added to your basket on checkout.

Course details

  • Discover what good conduct looks like for your firm and what it looks like for customers
  • Explore conduct risk in the context of governance, risk and compliance (GRC) frameworks
  • Review examples of good conduct and how they contribute to good customer and market outcomes
  • Get to grips with conduct in practice including the UK Senior Managers and Certification Regime, MiFID II, GDPR, handling complaints and vulnerable customers

Become an ICA member

When you enrol onto this course you will join an international
community of over 30,000 members. Benefits include:

  • Access to the uniquely personalised ICA Learning Hub
  • Weekly webinars covering the latest industry
  • Discounts on ICA events and further ICA courses

The fee for ICA membership will be added separately to your basket when you enrol online for this course.

What will I learn?

  • Development of the conduct agenda
  • Core components of conduct risk
  • What does good conduct look like for a firm?
  • Know your responsibilities and accountabilities
  • What does good conduct look like for customers?
  • Meeting the customer's objectives – the outcomes-focused approach
  • The importance of good market conduct
  • The impact of poor conduct
  • Understanding a conduct framework in practice – the Senior Managers & Certification Regime (UK)

Course format

  • Study in your own time and at your own pace
  • Course can be completed in as little as four weeks but you will have access for up to two months
  • Assessed by a one hour online multiple-choice exam that you can take at any point during your studies
  • Your results are available immediately
  • Downloadable certificate to demonstrate your achievement

ICA Specialist Certificates are designed for anyone wanting focused yet accessible knowledge in specific areas of risk. They are suitable either for those working in the first and second lines of defence looking to certify existing specialist areas of knowledge, or for those looking to increase their professional agility by learning about new areas of risk. 

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I was very happy with the course format

Past Student



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Everything was great and useful

Past Student

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