To understand the unique problems that members of staff were facing, we worked with each individual jurisdiction and localised the workshop content. We successfully met the clients’ needs by providing training to 1,052 individuals in 34 different countries and improving the contextual understanding for all staff.
Why did Deutsche contact us?
When Deutsche Bank wanted to improve the knowledge of its staff working within the client onboarding function, it had set out a number of goals. From ensuring its staff has a contextual understanding of their responsibilities, to achieving a harmonisation of knowledge across all jurisdictions, and reinforcing the company policy and procedures, it was important to find the right training provider.
Drawing upon 18 years of financial industry experience, ICA was the ideal partner to help them do just that.
What was the solution?
To meet the client specification, we customised the ICA Certificate in Anti Money Laundering and ICA Advanced Certificate in Anti Money Laundering.
Working in conjunction with Deutsche Bank, we developed customised content that looked at the regulatory environment, international best practice, the firm’s response and the way in which that affected policy and procedures.
The content was developed in line with best practice and so that it referred to the Deutsche Bank Policy and Standards. We illustrated this through case studies – some of which were international, and some were Deutsche Bank specific.
To understand the unique problems that the members of staff in that area were facing, we worked with each individual jurisdiction and localised the workshop content. Individual project teams were formed to deal with logistics, operations, content creation and translations.
We built online learning platforms, provided detailed management information, recorded webinars to support the learning, undertook multiple assessments and provided mentoring support.
What were the results?
Throughout the project we adopted a collaborative approach, demonstrating our expertise in creating bespoke programmes that meet clients’ requirements. As well as being certificated, ICA’s programmes were adapted to staff with varying levels of experience.
We delivered customised training to 1,052 individuals in 34 different countries which resulted in an improved contextual understanding for all staff. By undertaking ICA’s bespoke training, Deutsche Bank achieved harmonisation of knowledge across all jurisdictions and was able to produce verifiable evidence of learning through ICA certification.
Find out more
Would you like to find out more about how partnering with ICA to design and deliver learning solutions can have a positive impact on your teams’ confidence and ability, your risk management approach and your competitive advantage?