ICA Essentials – Conduct Risk
Designed for those who have a limited knowledge of the conduct risk but want to understand the fundamentals.
Course details
- 3-hour tutor-led workshop
- Understand good conduct and what it looks like for your firm and customers
- Explore conduct risk in the context of governance, risk and compliance (GRC) frameworks
- Understand how good conduct can contribute to good customer and market outcomes
- Conduct in practice – including UK Senior Managers and Certification Regime, GDPR, handling complaints and vulnerable customers
ICA CPD Hours: 3
Upcoming course dates:
- 29 September 2025, 14:00 - 17:00 BST
- 01 December 2025, 14:00 - 17:00 GMT
ICA Specialist Certificate in Conduct Risk
Course dates, fees and enrol now:
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Become an ICA member
When you enrol onto this course you will join an international
community of over 30,000 members. Benefits include:
- Access to the uniquely personalised ICA Learning Hub
- Weekly webinars covering the latest industry
developments - Discounts on ICA events and further ICA courses
What will I learn?
- Development of the conduct agenda
- Core components of conduct risk
- What does good conduct look like for a firm?
- Know your responsibilities and accountabilities
- What does good conduct look like for customers?
- Meeting the customer's objectives – the outcomes-based approach
- The importance of good market conduct
- The impact of poor conduct
- Understanding a conduct framework in practice – the Senior Managers & Certification Regime (UK)
