What is your query about?* 
            
                 --Select-- 
                 Looking to enrol 
                 Looking to join or discuss your current membership 
                 Currently studying 
                 Looking for corporate solutions for your team  
                 Looking to verify a qualfication  
                 Make a formal complaint  
             
    
            
            
    
    
            
                What does your enquiry relate to?* 
                
                     --Select-- 
                     Need help to decide which course 
                     Order issue-Payment query 
                  How did you hear about us?* 
                
                    --Select-- 
                    Returning customer 
                    Email 
                    Google 
                    Bing 
                    Search engine other 
                    Friend or colleague 
                    Exhibition or conference 
                    LinkedIn 
                    Facebook 
                    Instagram 
                    Tik Tok 
                    Other                     
                      Tell us how we can help you today:* 
                
    
            
                What does your enquiry relate to?* 
                
                     --Select-- 
                     Membership purchase 
                     Membership renewal or upgrade 
                     Accessing member benefits 
                     Membership cancellation 
                      Tell us how we can help you today:* 
                
    
            
                 What does your enquiry relate to?* 
                
                     --Select-- 
                     Tutor Support 
                     Virtual Classroom/Recording 
                     Assignment/Exam 
                     Calendar Query 
                     Extension/Deferral/Resit 
                     Course Content 
                     Update contact / account details 
                     Can't Log In - System Access Issue 
                     Other 
                     Appeals 
                     Results 
                     Learning Hub - Record of Learning 
                     Replacement Certificate 
                      Tell us how we can help you today:* 
                
    
            
                 What does your enquiry relate to?* 
                 
                      --Select-- 
                      Corporate Training (New Enquiry) 
                      Corporate Membership (New Enquiry) 
                   
    
                  
                    How did you hear about us? 
                    
                        --Select-- 
                        Returning customer 
                        Email 
                        Google 
                        Bing 
                        Search engine other 
                        Friend or colleague 
                        Exhibition or conference 
                        LinkedIn 
                        Facebook 
                        Instagram 
                        Tik Tok 
                        Other                         
                     
    
                 Tell us how we can help you today:* 
                 
              
    
    
            
                Tell us how we can help you today:* 
                
    
            
                What does your complaint relate to?* 
                
                      --Select-- 
                      Enrolment & Payment 
                      Course Delivery 
                      Course Content 
                      Assessment 
                      Membership 
                      Customer Service 
                      System Access Issue 
                      Other 
                       
    
                Please provide the details of your complaint below* 
                We’re sorry that your experience did not meet expectations. Your feedback is important to us, and we will investigate your complaint in accordance with our Complaints Policy. 
                In most cases, we aim to resolve complaints within 2 working days.  However, depending on the nature and complexity of the issue, it may take longer. We will keep you informed throughout the process and will ensure a resolution is provided within 10 working days. 
                
             
    
    
            
                Select your course subject* 
                
                    --Select-- 
                    Governance, Risk and Compliance (GRC) 
                    Financial Crime Prevention (FCP) 
                    Anti Money Laundering (AML) 
                    Sanctions (MSR) 
                    Customer Due Diligence/KYC (CDD) 
		            Cyber Risk 
                 
      
                   
                        Select your Governance, Risk and Compliance course* 
                        
                            --Select-- 
                            Advanced Certification in Regulatory Compliance (Malaysia) 
                            Certification in Regulatory Compliance (Malaysia) 
                            Certified Compliance Officer/Advanced Certificate in Regulatory Compliance (Israel) 
                            Demystifying ESG 
                            Diploma in Corporate Governance 
                            Diploma in Environmental, Social and Governance (ESG) 
                            ICA Advanced Certificate in Business Compliance 
                            ICA Advanced Certificate in Governance, Risk and Compliance 
                            ICA Certificate in Compliance 
                            ICA Certificate in Compliance (Arabic) 
                            ICA Certified Head of Compliance 
                            ICA Diploma in Governance, Risk and Compliance 
                            ICA Essentials – Compliance 
                            ICA Essentials – Conduct Risk 
                            ICA Internal Auditor for Compliance Management Systems 
                            ICA Professional Postgraduate Diploma in Governance, Risk and Compliance 
                            ICA Specialist Certificate in AI for Compliance Professionals 
                            ICA Specialist Certificate in Conduct Risk 
                            ICA Specialist Certificate in Corporate Governance 
                            ICA 与 ARPA国际注册合规师 (ICCM) 高级认证:治理、风险与合规 
                            ICA 专业证书:合规专业人士的人工智能应用(中文版) 
                            Introduction to Protecting Client Money 
                            Investigative Interviewing 
                            Law, Evidence, Procedure and Best Practice 
                            MSc Financial Crime and Compliance in Digital Societies (top-up) 
                            Open Source Internet Investigations 
                            Other 
                         
                   
                        Select your Financial Crime Prevention course* 
                        
                            --Select-- 
                            ICA Advanced Certificate in Managing Fraud 
                            ICA Certificate in Financial Crime Prevention 
                            ICA Certified Financial Crime Investigator 
                            ICA Diploma in Financial Crime Prevention 
                            ICA Essentials - AI for Compliance Professionals 
                            ICA Essentials – Financial Crime Prevention 
                            ICA Essentials - Financial Crime Risk in Cryptocurrencies 
                            ICA Know Your Regulator: UK Financial Services 2025 
                            ICA Professional Postgraduate Diploma in Financial Crime Compliance 
                            ICA Specialist Certificate in Anti Corruption 
                            ICA Specialist Certificate in Financial Crime Risk and New Technology 
                            ICA Specialist Certificate in Financial Crime Risk in Cryptocurrencies                          
                            Other 
                         
                   
                         Select your Anti Money Laundering course* 
                         
                            --Select-- 
                            Advanced Certification in Anti Money Laundering and Counter Financing of Terrorism (Malaysia) 
                            Certificat de l'ICA en matière de lutte contre le blanchiment de capitaux 
                            Certificate in Fund Administration 
                            Certification in Anti Money Laundering and Counter Financing of Terrorism (Malaysia) 
                            ICA Advanced Certificate in Anti Money Laundering (AML) 
                            ICA Certificate in Anti Money Laundering 
                            ICA Certificate in Anti Money Laundering (Arabic) 
                            ICA Certified Money Laundering Reporting Officer 
                            ICA Diploma in Anti Money Laundering 
                            ICA Essentials – Anti Money Laundering 
                            ICA Essentials – Transaction Monitoring 
                            ICA Specialist Certificate in AML and Art 
                            ICA Specialist Certificate in Combating Financing of Terrorism 
                            ICA Specialist Certificate in Financial Crime Risk in Global Banking and Markets 
                            ICA Specialist Certificate in Money Laundering Risk in Betting and Gaming 
                            ICA Specialist Certificate in Trade Based Money Laundering 
                            ICA Specialist Certificate in Money Laundering Risk in Correspondent Banking 
                            ICA 反洗钱证书 (中文版) 
                            ICA/MoEc Certificate in AML/CFT – DNFBPs 
                            Introduction to Investigations using Digital Forensics and eDisclosure/eDiscovery 
                            Managing SARS Investigations – Best Practice Guide 
                            SARS Investigations – Practice like a Professional 
                            Other 
                            
                   
                        Select your Managing Sanctions Risk course* 
                        
                            --Select-- 
                            ICA Advanced Certificate in Managing Sanctions Risk 
                            ICA Certificate in Managing Sanctions Risk 
                            ICA Diploma in Managing Sanctions Risk 
                            ICA Essentials – Managing Sanctions Risk 
                            Sanctions Awareness 
                            Other 
                         
                    
                         Select your Customer Due Diligence course* 
                         
                              --Select-- 
                              ICA Certificate in KYC and CDD 
                              ICA Advanced Certificate in Practical Customer Due Diligence (CDD) 
                              ICA Essentials – KYC/CDD 
                              Other 
                           
   
                    
                            Select your Cyber Risk course* 
                            
                                --Select-- 
                                ICTTF Certified Cyber Risk Officer 
                                ICTTF Certified Cyber Risk Specialist 
                                ICTTF DORA Certified Compliance Specialist 
                                Other 
                             
            
            ICA Query response * 
             
            --Select–
             Yes 
            No