Santander delegates particularly enjoyed the practical insight of the workshops. They felt that case studies really brought the subject matter to life and put into context the challenges they were facing on a daily basis.

Why did Santander contact us?

As one of the leading Spanish multinational banks, Santander is not immune to the risks that exist within the trade environment.

To ensure its staff is well equipped with the most up-to-date skills and knowledge to address and detect such threats, the company embarked on a new initiative to upskill its employees in its London and Manchester sites.

Key objectives included:

  • Develop knowledge and understanding of staff on trade-based money laundering. 
  • Upskill staff across the two operational transaction groups, providing them with methods to mitigate risk.
  • Increase awareness of the scale of money laundering facilitated through trade-based finance.
  • Demonstrate to employees the key red flags to look out for and the recommended escalation process to follow.

What was the solution?

To enable Santander to meet these objectives successfully and further develop the knowledge and skills of its employees, we recommended that staff undertake the ICA Specialist Certificate in Trade Based Money Laundering. With a versatile approach to learning, the programme consisted of a manual, self-assessment questions, practical tasks, as well as supporting webinars all accessible from our learning management system.

We supplemented the online learning with two highly interactive and engaging full day face-to-face workshops, specifically developed with Santander’s policies and procedures in mind.

The client required the initiative to be turned around within a week, which we were able to respond to successfully, meeting the set deadlines.

What were the results?

The workshops were a great success, with the Santander delegates particularly enjoying the practical insights. They felt that case studies really brought the subject matter to life and put into context the challenges they were facing on a daily basis. The workshop also gave delegates in an operational role a broader overview on how their work impacts upon the bank and provided solutions on how to escalate possible risks.

The programme concluded successfully, with everyone obtaining an ICA certificate. 

This outstanding pass rate was a testament to our teaching faculty and the approach taken to engage and deliver an effective training programme tailored to the unique requirements of Santander.

As a result of the training, all 80 members of staff passed the exam, demonstrating increased awareness about the scale of money laundering that is facilitated through trade-based finance. By the end of the course, employees had developed a deep understanding of what they can do to mitigate that risk and why it is so important.

Find out more

Would you like to find out more about how partnering with ICA to design and deliver learning solutions can have a positive impact on your teams’ confidence and ability, your risk management approach and your competitive advantage?