FAQs

ICA Short Courses, Essentials and Certificates: suitable for those with no prior experience or looking to upskill. 

ICA Specialist Certificates: designed for anyone wanting focused yet accessible knowledge in specific areas of risk.

ICA Advanced Certificates: for those already working in this space at analyst level, as well as managers working in the first line of defence.

ICA Diplomas: designed for managers with existing experience who want to enhance their skillset. 

ICA Professional Postgraduate Diplomas: expert level courses for those in senior roles such as Heads of Compliance and AML, with over ten years' experience. 

Not sure which qualification is right for you? Find out or contact us today

ICA qualifications are recognised, benchmarked qualifications used by regulators and education authorities. They demonstrate evidence of competence and ‘fitness and properness’ to undertake compliance roles. 

ICA qualifications are awarded at:
Certificate level (assessed at level 2)
Advanced Certificate level (assessed at level 4)
Diploma level (assessed at level 6)
Professional Postgraduate level (assessed at level 7) 

All qualifications are quality assured through, and awarded in association with, Alliance Manchester Business School, the University of Manchester. Visit ICA Quality for more information on accreditation and recognition including a list of regulators who recommend our qualifications. 

The ICA Certificate and Specialist level qualifications align with benchmarks established for The Regulated Qualifications Framework (RQF). 

The qualifications from Advanced Certificates though to Postgraduate Level align with benchmarks established by the Quality Assurance Agency for Higher Education (QAA), which are mapped in accordance with the Framework for Higher Education Qualifications (FHEQ).

Click here to find out more ICA International Partners and Associations

To find out our course fees please visit Course finder and select the course you are interested in. Scroll down to 'Course dates and prices' and select your location.  
We accept payment in Euros, GBP and US Dollars.   

Self funding: there are two options available. 

Pay for your course in full with a credit or debit card upon enrolment, or select to pay your course fees over a number of equal instalments collected by credit or debit card: 

Four equal instalments for Advanced Certificate courses 
Eight equal instalments for Diploma courses and 
Ten equal instalments for Professional Postgraduate courses

For further information go to ICA instalment plans and financial support. 

Nb. Instalment options are currently not available for learners studying ICTA (APAC) courses; please go to ICTA FAQs for guidance on funding options.

Employer sponsored: if your employer is funding your studies, you will be required to enter their details when enrolling. You can select for your employer to pay in full by credit or debit card or request an invoice which is payable in 30 days.

You will have 10 working days after enroling to change your mind and receive a full refund.  

If you change your mind, please contact our Learning Support team as soon as possible. Please refer to booking terms and conditions for further details.

You can enrol onto a course up until a week prior to the first virtual classroom, although we would encourage you to enrol sooner rather than later to avoid disappointment, as places are restricted on each cohort/group. You would also be expected to have briefly read through your first module ahead of your first virtual classroom.

Yes, ICA courses will contribute towards your CPD hours. Please visit the following link to find out more about our Continuing Professional Development (CPD) Policy. ICA qualifications are not automatically added to your CPD log, and must be added manually. Please log your course in minutes, not hours. 

On the second page of the online enrolment form you are given the option to select who is paying your course fees. You will need to complete your details as well as your employer's. At checkout, you will be given the option to pay the course fee by card or by invoice. Select invoice; your employer will then receive confirmation of your order. Once your application has been processed, your employer will receive an invoice which is payable within 30 days.

ICA Advanced Certificate and Diploma courses: four intakes/cohorts a year commencing in January, March, July and October. 

ICA Professional Postgraduate Diploma courses: three intakes/cohorts a year for GRC and two intakes/cohorts for FCC.

ICA Short Courses, Certificates and Specialist Certificates: you can enrol on these courses at anytime, as they are self-led and there are no virtual classrooms. For details of ICTA (APAC) course intakes/cohorts please go to APAC page.

Approximately 2 to 4 hours per week over the duration of the course, depending on experience. You should plan to increase the amount of study time prior to any assessment.

These courses can be completed in as little as 4 weeks, but you will have access to the course for up to 3 months. The courses are assessed by a one-hour online multiple choice exam consisting of 25 questions. 

ICA Advanced Certificate level courses enable you to apply your learning in practice. 

The courses are 6 months long and are assessed by a one-hour scenario-based multiple choice assessment at the end of your course and a 2,000–2,500 word assessment. 

If you are studying the Advanced Certificate in Practical Customer Due Diligence the assessments will be split into two parts. Assessment 1 is a one-hour online multiple choice assessment and Assessment 2 is an online written exam. 

For details on ICTA qualifications, please go to the APAC page. 

ICA Diploma courses are our flagship qualifications – they are recognised globally and are an industry standard for those responsible for compliance or financial crime risk within an organisation.

Diplomas are 9 months long and are assessed by three 30 minute multiple choice assessments which consist of 20 questions each at the end of each module, as well as two 3,000–3,500 word assignments. 

For details on ICTA qualifications, please go to the APAC page.

To find out the price of any course, please click the following link: https://www.int-comp.org/course-finder/ 

You can then select the course you are interested in and scroll down to where it asks you your location. Once you have inputted this, the course prices will appear.

There are three different levels of individual membership: Associate, Professional and Fellow. Whether you are just starting out in your career, have gained an ICA professional qualification or are an experienced practitioner, there is a level appropriate for you. Membership of ICA is compulsory for anybody wishing to study an ICA certification or qualification; this membership must last the entirety of your course. You can find out more about Membership and purchase on here.

You can renew your membership online and pay now here: Renew Membership. If you have completed an ICA qualification, once you have received your assessment results, you will be eligible to renew and upgrade your membership. You will not be automatically upgraded; you will need to apply to upgrade your membership. Professional members who have passed an ICA Diploma can apply here. Fellow members who have passed an ICA Postgraduate Diploma can apply here.

Yes. Discounted multi-year membership is available; please refer to the Membership fees page for the two and three-year fees.

There are two ways to upgrade your membership: 

1) If you have completed an ICA qualification, once you have received your assessment results, you will be eligible to upgrade. You will not be automatically upgraded; you will need to apply to upgrade your membership to: 

a Professional member if you have passed an ICA Diploma (apply here)
a Fellow member if you have passed an ICA Postgraduate Diploma (apply here)

2) If you can demonstrate experience as a compliance leader you are eligible to upgrade to:

a Professional member: if you have 10 years' practical compliance experience at a mid-senior level (e.g. Compliance Manager) in an appropriate compliance discipline (apply here)

a Fellow member: if you have at least 5 years’ experience in a strategic senior-level compliance role, such as Chief Risk Officer, Head of Compliance or Director of Compliance (apply here) and
are a proven thought-leader both within your firm and in the wider compliance community (e.g. member of compliance association, contributing to compliance journals, speaking at events, LinkedIn postings, etc.) apply here

No. Our Associate membership requires no qualifications, so you can start receiving membership benefits immediately. Attaining an ICA qualification from Diploma level onwards provides access to higher levels of membership. 

No. You can re-join as a member at any time.

You can become a Fellow member of the ICA, and attain a FICA designation, if you have done at least one of the following: 
- completed an ICA Professional Postgraduate Diploma
- qualify for the Experienced Practitioner Route; for more information please click here.

When you become a member, you join a community of over 20,000 members from 155 countries worldwide. We will equip you with a unique set of benefits that support you in your studies and throughout your career, including on-demand CPD learning, weekly webinars, insight and the chance to certify your CPD learning with Certified Practitioner status. To read more about the benefits of ICA membership go here. You can also browse what our members think here.

CPD is continuing professional development. We recommend members complete 35 hours per membership year, but this is not compulsory. There are many ways you can gain CPD. As an ICA member you have access to a wide range of articles, publications, videos and a library of online learning which is regularly updated, making it easy to keep up-to-date with the latest industry developments and initiatives. The ICA Learning Hub is designed to allow each individual member to filter their view of content based on their area of interest or expertise. It also provides general and jurisdiction-specific technical learning, as well as a huge array of soft skills learning that supports wider responsibilities – all in bite-sized pieces. 

View CPD policy

At ICA, our focus is to support our members and students to be the best they can be. Ethical excellence is integral to this approach. 

As an ICA member, you will recognise the importance of best practice, compliance and achieving benefits above and beyond those delivered by meeting regulatory requirements.
The Code is applicable to all ICA members. ICA views ethical behaviour as central to demonstrating and maintaining professionalism. As you would expect from a professional membership association, adherence to the Code is expected. Members should make every effort to apply the Code. 

The Code 
The Code embodies the important principles of compliance and regulations that are upheld internationally. ICA members are expected to uphold the highest levels of integrity and professionalism that is demonstrated by a series of behaviours which include (but are not limited to) the following:

Judgement
Compliance professionals must…
 1. …establish the ‘spirit’ and intent of regulation and reflect upon its implications from the perspective of all key stakeholders, avoiding any over-simplification that diminishes the value and importance of compliance.   2. …understand that the integrity and effectiveness of compliance is founded on independence of thought and judgment, recognising that they shall protect and ensure their independence and alert senior management or regulators should this be compromised.  As such they need to ensure that they have a direct voice to the board of directors (or its equivalent).   3. …take mature judgments in balancing competing priorities and conflicts of interest, interpreting ‘grey’ areas, making fine judgements and decisions and then acting with the appropriate degree of sensitivity making difficult decisions when required to do so.

Behaviour
Compliance professionals must…
 4. …be proactive in building a positive culture in their firm that understands, respects and is committed to regulatory objectives, values and outcomes.   5. …recognise that they have a unique and significant position with accountability to the firm and the relevant regulatory authorities, and must be clear and transparent about their responsibilities and the limitations of the scope of their accountabilities.   6. …be able to raise uncomfortable issues and ask challenging questions, making contributions that enables constructive challenge at all levels in the organisation.   7. …remain committed to open, clear, accurate, timely and accessible reporting, both internally and to regulators, and be committed to maintaining transparency as unconditional.

Development
Compliance professionals must…
 8. …aim for open relationships with colleagues, offering high-quality advice and guidance, yet understand where ownership of risk lies.
 9. …assist in the education and development of colleagues, undertaking regular briefings, inductions, training, horizon scanning, and compliance planning. .   10. …develop their own competence, relevant to their role, through appropriate qualifications, training and continuous professional development and avoid exceeding the limitations of their competence.

ICA will continue to update and develop this Code so any examples of how the Code has been useful or how it could be improved are welcomed. 

Consequences of non-compliance
Members must understand that should a clear infringement of this Code or the principles it contains come to the attention of the association, it would be just cause to trigger a further investigation.

If the outcome of such an investigation confirmed that a member was in breach of the Code it would lead to a disciplinary hearing that gave the member the right to defend their actions. One possible outcome of such a disciplinary hearing would be a withdrawal of membership, which the association reserves the right to make public.

ICA professional members receive a 10% discount on all ICA qualifications. If you are a Fellow you will get 15% discount on all ICA qualifications. 

ICTA (APAC) learners in receipt of IBF Funding may not be eligible for this discount – please see ICTA Funding FAQs for further guidance.

If you have a disability or a learning difficulty, the usual format of training delivery or assessments may not be suitable and in certain circumstances reasonable adjustments may need to be made. 

ICA will endeavour to ensure that our delivery of training is accessible to all and that awards accurately reflect learner attainment. 

ICA will endeavour to accommodate the needs of learners with a particular assessment requirement, according to the individual's circumstances, with the intention that such learners are not disadvantaged. 

Please read our Reasonable Adjustment policy here, and if you wish to make an application use this form.

View ICA Accessibility statement.

Go to the ICA website and select the pink 'Login' button in the top right-hand corner. 

Enter your Username (registered email address) and your unique password provided in your booking confirmation. 

Once logged in for the first time you will be prompted to change your password. 

You can find your CON/Candidate number in your booking confirmation (it starts with CON-000) or you can find it in 'My Profile' area in the ICA Learning Hub. 

Yes – Contact us and we will change your registered email address for you. 

Log into the ICA Learning Hub https://www.int-comp.org/

Watch this short video to see how: https://youtu.be/aGPIG0natS4

Yes – Contact us and we will send you a unique link to apply for your student discount card. You can read all the benefits of being a Totum member here.  

Our learning management system has an accessibility tool bar to adjust font size, change fonts, colour contrast, colour overlay and text-to-speech. We try to ensure that our content is screen-reader compatible,* and we provide screen-reader friendly PDFs to download and print, and can provide braille versions for most of our content on request.

We provide alternative descriptions for images used within most of our content, and use font types and sizing that are easier to read. In addition, we try to avoid visually distracting colour choices wherever possible.

*We create our online learning through a range of tools including Rise 360 and Storyline 360. For details of screen-reader compatibility, see the Voluntary Product Accessibility Template® (VPAT®) for Rise and Storyline. 

Please read our Reasonable Adjustment policy here and if you wish to make an application use this form.

Discover how to use the Accessibility Toolbar here: https://youtu.be/5Ln0GtDkZxY

Our video content features closed captions and/or subtitles; these are available through video hosting settings. Live captioning is available for most of our training events. We provide transcripts for most of our audio-based content. 

Please read our Reasonable Adjustment policy here and if you wish to make an application use this form.

Most courses have a screen-reader friendly, accessible PDF for you to download and print. Go to the 'Additional Resources' section within 'My Courses' to download or print your course manual. 

Please note some of the interactive short courses may not have this option. Contact us to enquire. 

Our learning management system has an accessibility tool bar to adjust font size; change font; colour contrast; colour overlay and text-to-speech.

We try to ensure that our content is screen-reader compatible*.
We provide screen reader friendly PDFs to download and print, and can provide braille versions. for most of our content on request.
We provide alternative descriptions for images used within most of our content.
We use font types and sizing that are easier to read.
We try to avoid visually distracting colour choices wherever possible.

*We create our online learning through a range of tools including Rise 360 and Storyline 360. For details of screen reader compatibility, see the Voluntary Product Accessibility Template® (VPAT®) for Rise and Storyline.

Please read our Reasonable Adjustment policy here and if you wish to make an application use this form. 

We recommend for the best experience logging into your Learning Hub and reading through the course units in the module before joining virtual classrooms.  

We would strongly recommend that you 'test your equipment' to make sure you can log in to avoid any delays in accessing the virtual classroom on the day. Check your device audio and microphone are working well and are enabled during the live session for the best experience.  

Below are links to support videos for the main software we use.
Zoom user support video 
Barco weConnect user support videos 
Microsoft Teams support video 

We strongly recommend you attend all live virtual classrooms to maximise your learning experience. If you are unable to attend, a recording of the virtual classroom will be available on your Learning Hub within 48–72 hours. Learners studying ICTA (APAC) qualifications and in receipt of IBF funding please check your study requirements as minimum attendance requirements apply.

Yes – if you need help with your studies or assessment, please contact the Learning Support team and we will pass your query onto the tutor or principal examiner. 

Assignments must be submitted in Microsoft Word format as a single document, not a PDF. If you submit in PDF this may result in your assignment not being marked and you receiving a mark of zero.

For more information on the formatting of your assignment, if you click on the 'Additional Resources' tab on the right hand side of your course page, you will find the 'Assessment Handbook' which should give you all the information you require.

The assignment questions take many different forms. They can be essay style, scenario-based questions or in the form of a report. In some cases, questions have been set which ask for a blog or a speech to be written for a conference.  

We would recommend you follow all guidance on your Learning Hub surrounding the style of the assessment.

You should include a citation (reference) whenever you use someone else’s work or ideas, and
when you paraphrase, quote, summarise or otherwise refer to or draw upon someone else’s work.

The main purpose of referencing is to identify the source you are relying on. This means the author, text, date and page number should be included. If this is a Web reference the date of access should also be included. Show the marker clearly where you found the source and include the date and time you accessed the source. 

The Assessment Handbook provides guidance on how to reference your assignment. There is also a further document in your Additional Resources tile on the Learning Hub which talks through a guide on how to reference.

REMEMBER – the source which is cited should always be the primary reference. E.g., if FATF has published a report which you wish to use as a source, then the reference should be the FATF reference not, for instance, the course manual, which may refer to the report.

Microsoft Word has an inbuilt system that will allow you to insert footnotes.
Click where you want to include a reference (footnote) i.e., after the text that is a quote or paraphrase of someone else’s work. 
On the ‘References’ tab select ‘Insert Footnote’ 
Enter the relevant information in the footnote. 
Your Assessment Handbook provides guidance on the information you should include.

The word count limit for your assignment will depend on the level of the programme for which you are enrolled.

The maximum word count for assignments is:
Advanced Certificate: minimum 2,000, maximum 2,500 words
Diploma: minimum 3,000, maximum 3,500 words

The limits will be confirmed on the front cover of your assignment. Learners should meet the required minimum word count; failure to do so often results in poor marks.

Penalties will be applied for exceeding the maximum word count:
Up to 10% over the specified word limit – 10 mark penalty
11%–25% over the specified word limit – 20 mark penalty 
26%–50% over the specified word limit – 30 mark penalty

Any assignments in excess of 50% over the specified word limit will not be marked and a mark of zero will be recorded.

You are able to submit your assignment whenever suits you, but we recommend taking the full amount of time to write your assignment.

If you enrolled prior to the December 2022 Cohort you have until midnight (your local time) on the submission deadline date to submit your assignment. Following on from this cohort your submission time will be midday (12pm your local time).

Advanced Certificate and Diploma:  
The overall pass mark for the course is 50%. The minimum mark for each individual assignment or exam at Advanced Certificate and Diploma levels is 50%. Any learner who does not achieve 50% in an individual assignment or exam will be marked as a fail. The learner must resit this individual assignment or exam at the next available opportunity.

For more information, if you click on the 'Additional Resources' tab on the right hand side of your course page, you will find a 'Factsheet' which will outline all of the pass marks in more detail.

Certificate and Specialist Certificate: 
The overall pass mark for the multiple choice assessment for a Certificate and Specialist Certificate course is 70% (18 out of 25 questions answered correctly). 

The scheduled release dates for your assignments are available to view on your learning platform in the 'Key Dates' section. ICA operate an eight-week marking timeframe for assignments – the results will be available by the end of the seventh week after the submission date.

For final results ICA operates a ten-week marking timeframe and calculation of final grades. 

Yes – for each assignment you will receive individual feedback that you should read in conjunction with the generic feedback. The feedback will cover both the content and presentation of your assignment.

ICA will also provide a generic report by the Principal Examiner which provides an overall summary of some of the key points that candidates could have included in their assignment. This will accompany the mark when results are released.

Your feedback will not include marks awarded for each part of the question. For your Diploma MCQ Assessment, upon completion you will receive a mark and, where a question is answered incorrectly, feedback revision tips will be offered, to assist you to find the correct answer. For your Advanced Certificate SBQ Assessment, upon completion you will not receive a mark and you will not be able to review your answers. These will be delivered directly to the Assessment Board and the results given to you after the Assessment Board has confirmed the final results. 

Advanced Certificate and Diploma:
The Pass mark for your course is 50%
A mark of 60% or above would achieve a Merit  
70% and above would achieve a Distinction

Certificate and Specialist Certificate:
The Pass mark for your course is 70%
A mark of 80% or above would achieve a Merit
90% and above would achieve a Distinction

Advanced Certificate and Diploma: 
If you fail an assessment, you will be given the opportunity to resit each relevant assessment once at the end of your course upon receival of your final results. A resit fee is applicable and can be booked here: 

Certificate/Specialist Certificate Course: 
Included within your course fee are two attempts at the multiple choice assessment. If you fail your first attempt you can take a second attempt free of charge. If you fail both attempts you can purchase a third and final attempt for a fee of £50 (+VAT if applicable) which can be booked here: book resit

Unfortunately, if you are unsuccessful with this final attempt you would have to re-enrol.

Assignment 

If you submit after the submission deadline you will be penalised as per section 5.4 of the Assessment Handbook. Extensions may be granted if you are unable to submit your assignment on time and you have approved Mitigating Circumstances. If you require an extension you must request one before the submission date. Extension requests received after the due date will be automatically refused and a penalty applied for any late submission. Late submissions are not accepted if an extension is granted and you will receive a mark of zero. To apply for an extension you will need to complete a Mitigating Circumstances form. Once submitted, the Learning Support team will confirm if your extension request has been granted.

Multiple-Choice Question Assessment/Scenario-Based Question Assessment

You must complete your assessment within the five day assessment window. If you do not complete your assessment within the five day window you will receive a mark of zero.  A further five day window can be granted if there are Mitigating Circumstances. 

Certificate and Specialist Certificate Course 

If you miss the deadline to complete your multiple choice assessment you can request a one month free-of-charge extension. For details contact the Learning Support team.

If a further extension is needed you can purchase a final one month extension for the fee of £50 (+VAT if applicable) here. After this final paid extension no more extensions can be granted. 

You can apply to defer your studies to a later cohort if you meet the Mitigating Circumstances policy. To apply to defer your studies you will need to complete a Mitigating Circumstances form. Once submitted, the Learning Support team will confirm if your deferral request has been granted. A fee will be applicable.

Please be aware when applying for a deferral that, as per ICA's terms and conditions, all courses must be completed within two years of enrolment and your course fees paid in full or no arrears on your account. 

Unfortunately, we are unable to tell you which questions you scored incorrectly – this is to protect the integrity of the question bank. 

CPD can be logged in your Learning Hub under the 'My Profile' tab. Watch the short video in the CPD Policy for a step-by-step guide on how to do this.

If you are studying a Certificate or Specialist Certificate you will be able to instantly download your certificate from the 'Multiple Choice Assessment' section of the Learning Hub after the successful completion of the assessment. If you are studying an Advanced Certificate, a Diploma or a Postgraduate Diploma you will receive your certificate within 2–4 weeks of receiving your results. 

You can request a replacement hard copy of your Advanced Certificate, Diploma or Postgraduate Diploma certificate for a fee of £50 (+VAT where applicable) by visiting 'replacement certificate'. If you require a replacement certificate for your Certificate or Specialist Certificate course you can download it again from the Learning Hub; if you have lost access please contact the Learning Support team.  

If you pass your qualification, there are two elements of designation you may be eligible for to recognise your achievement; qualification designation and professional designation. If you pass an Advanced Certificate (Intermediate) course, or above, once complete you will be eligible to become a member of ICA and gain recognition by using a professional designation after your name, e.g., AICA, MICA or FICA. 

To use these professional ICA designations you must complete the required level of qualification, commit to ongoing professional development and operate in accordance with our Code of Conduct as a member. 

In addition, by completing any ICA course you gain the right to use a qualification designation that indicates the level and areas of specialism your course covered. For example: Adv. Cert (CDD), Dip (FinCrime) or Prof.PgDip (AML)

Here's how this would look in practice: 

John Smith Adv. Cert (CDD), AICA 
John Smith Dip (FinCrime) MICA
John Smith  Prof.PgDip (AML) FICA

More information can be found at 'ICA designations'. 

Yes – you can apply for a reference here. Please note, we are unable to provide any learning materials prior to 2015.

In your Learning Hub under 'My Course' you will find an enrolment timer on the right-hand side which confirms your time remaining on the course. You will have to complete the multiple choice assessment before this timer expires. 

Chatbots are a form of artificial intelligence (AI) that can generate detailed responses to requests for information. ICA permits the use of chatbots only when used as a part of Learner research. However, chatbots can be unreliable, biased and may generate irrational responses. Therefore, extreme caution should be exercised if a chatbot is used as a research tool, and it is unacceptable to use a chatbot to attempt to generate the text for your assignment(s). 

If any part of the text generated by a chatbot is used in any way, in work submitted to ICA, it must be fully and correctly referenced. Be warned that a key part of your learning experience with ICA is the requirement that you present your own original work in assessments. Large amounts of text, taken from any source, even if correctly referenced, will attract penalties since this provides no evidence of original work on your part.

You will receive an email from Diplomasafe when your badge is ready to claim. Click on the link within the email to claim your badge. Diplomasafe are one of our trusted partners and the email from them is 100% legitimate.

If you do not receive this email and have a valid ICA Membership then please contact us.

There is no requirement to complete a certain amount of CPD hours each year to retain your ICA membership; however, we recommend completing 35 hours of CPD per year in the hub to ensure you stay up to date with the fast moving compliance world. You can set your own CPD requirement up by creating a New Objective in the My Objectives using your personalisation tool in the 'my profile' section of your Learning Hub.

You can view our CPD policy by following this link 

Any professional development activity that supports you as a compliance professional. We divide these in to technical and non-technical CPD. Technical CPD refers to any piece of learning related to your industry: AML, compliance, FCP, etc. These help you to maintain or develop the knowledge and skills that are essential to perform the technical/practical/functional aspects of your current or desirable role, and may include professional qualifications, conferences, online learning, writing/reading a technical article, report, etc. 

Non-technical CPD refers to 'soft skills' development, i.e., learning that can be applied in any industry: management, leadership, strategy developing items. These aid in the development of your overall skills and knowledge, and may include undertaking soft skills training, giving a presentation, etc.

Contact contact us to opt out.

Yes! Simply click the link in the email you have received from Diplomasafe to claim your badge.
You can share your digital badge on your website, email signature or any social media to show off your credentials using the share options in Diplomasafe. 

Please feel free to use #ICAMember #digitalbadges to share.

You can renew your membership online and pay now here: Renew Membership. 

If you have completed a ICA Diploma you can renew at professional level membership, and if you have completed a Postgraduate Diploma you can renew at Fellow level.

If you complete 35 hours of CPD within your membership year you are entitled to download a free Certified Practitioner badge through our digital partner Diplomasafe, this option will automatically appear once your 35 hours for the year have been logged in your membership hub.

You can share your Certified Practitioner badge on LinkedIn to show that you are competent, certified and keeping up-to-date with the compliance world. 

If someone clicks on your ICA digital Membership Badge, a QR code will appear. This QR code can be scanned on a smartphone which will prove verification and provide a membership end date.

Your Membership Badge reflects the current membership level you hold. If you believe you fit the criteria outlined click here.

To upgrade please contact us.

You can request your name change through Diplomasafe and this change will be reflected within two working days. Select the settings icon as below:

If you have renewed your membership or upgraded your membership you will be able to download your new Membership Badge reflecting this from Diplomasafe within five working days. You will receive an email from Diplomasafe with a link to download your new Membership Badge.

You can purchase an academic transcript here

If you can't remember your password, please try the 'Forgot Password' button on the sign in page of the Learning Hub. 

If this still does not work please Contact Us.  

To assist us in resolving your query as quickly as possible please take a screenshot of any error message, as you will be required to provide this when we respond to your query. 

Your module progress will normally update automatically following the completion of an activity. Some of these activities may require you to manually tick it if it does not update automatically.

If neither of these options work, please contact us.

Please make sure you have completed the learning modules to 100%; if then the Knowledge Check still doesn't open, please contact us for further support.

Please make sure you have completed the Knowledge Check in full; if then the Knowledge Check still doesn't open, please contact us for further support.

Please allow up to 30 days for your results to show in the Learning Hub for all Certificate and Specialist Certificate results. For any other results, you will receive an email once they are ready to access on your Learning Hub.

If you clicked the link in your email but didn't download your Membership Badge, the link will no longer take you to your Membership Badge. 

To re-download your Membership Badge, you will need to login. To login, please click the following link. Use your email address associated with your membership account and click forgotten password. This will enable you to receive another link to create a password on Diplomasafe and access as and when you need to.

Your CPD year coincides with your membership year; if your CPD has been logged and you cannot see this, this may be because the activity you have inputted predates your membership year. If this is the case, you can click on the 'all CPD log' and view this there. Any CPD that is from previous years cannot be edited or deleted and does not contribute towards your yearly CPD.

Your Membership Badge is awarded in line with your current membership term and will show your current membership expiry date. When you renew your membership you will receive a new Membership Badge within five working days with an updated expiry date.

Please take care in submitting your Assignment document; always double check before hitting submit that you have the correct version – if submitted in error, contact us, and we will arrange for the wrong version to be deleted. You must ensure you request this before the submission deadline. After this date we will be unable to change the document you have submitted.

If you are studying a Certificate or Specialist Certificate, once you have successfully completed your assessment, the certificate link should appear underneath the link to your multiple choice assessment in the relevant tab on the course page. 

If you are studying an Essentials course, you will need to tick the box to the right of the link to the session and this will generate your certificate in the 'Certificate' tab. 

For all Advanced Certificate, Diploma and Post-Graduate Certificates, these will be released in hard-copy only to your registered address.

If you have done the above and still can't see your certificate, please contact us.

All links to virtual classrooms can be found on your learning platform in the course area, in the relevant module tab.

If you scroll down to the session's drop-down menu you are trying to find, for example 'Virtual Classroom 1', and open that drop down menu, you will find the link to join the session. If you are having trouble accessing your virtual classroom try these access tips below:

Are you using a work device? Your work security software could be blocking the use of the Zoom website. Try logging in on a personal device. If you don't have a personal device, speak to your IT department and see if they can unblock our website or Zoom. 

The recommended browser is Google Chrome – but our virtual classrooms will also work on Microsoft Edge or, if using a Macbook, Safari. 

Use a laptop or desktop PC, not a tablet or mobile device.

Our BARCO (WeConnect) studio does NOT work on a mobile device.

If possible use a personal device to avoid any security software blocking the BARCO software. 
To avoid issues, access the session outside of desktop virtualisation software such as Citrix, and without a VPN enabled. 

Is your equipment working? Try watching the support videos below to 'test your equipment':
Zoom user support video 
Barco weConnect user support videos  
Microsoft Teams support video  

If you still having trouble call the Learning Support team on +44 (0)121 362 7533 or contact them on Live Chat.

In the unlikely event that technical issues prevent you from submitting online through your learning platform, please email the Learning Support Team as soon as possible. If the problem occurs out of office hours, please email your assignment to the Assessment Team (Assessment@int-comp.org) and please keep a record of the email for confirmation purposes.

Please contact us through this form: https://int-comp.org/help-and-support/contact-us/ 

A member of staff will be in touch once the form has been received. 

You can't automatically request for your assessment to be re-marked. If you wish to formally Appeal, you may do so in respect of the decisions of your final result and/or the feedback given on assessed work only; an Appeal may only be made within 20 working days of receipt of final grades for a qualification, and on grounds alleging one or more of the following: 

1) That there exists, or existed, circumstances affecting the learner’s performance of which, for good reason, the Assessment Board may not have been made aware when the decision was taken, and which might have had a material effect on the decision. Learners who wish to appeal on such grounds must give credible and compelling reasons with supporting documentation explaining why this information was not made  available prior to the decision being made. 

2) That there had been a material administrative error or procedural irregularity in the assessment process or in putting into effect the regulations for the programme of study of such a nature as to cause significant doubt as to whether the decision might have been different if the error or irregularity had not occurred. Learners wishing to appeal on these grounds should present their appeal with evidence of the error or irregularity accompanying their claim.  

3) That there is evidence of prejudice or bias or lack of proper assessment on the part of one or more of the examiners. Learners are not permitted to use these grounds simply because they are dissatisfied with their grade. Evidence of bias or lack of proper assessment must accompany their Appeal. An Appeal which questions the academic or professional judgement of those charged with the responsibility for assessing a learner’s academic performance or professional competence will not be permitted. 

Should you wish to Appeal, it is important you read the full ICA Appeal guidelines. All Appeals must be submitted using the Appeal form and appellants must make it clear which of the above grounds applies to their case. Appeals submitted without that information or supporting evidence will automatically be rejected.