Derek Vennard, Head of Business Banking, TSB, shares how ICA’s bespoke training programme benefitted the company and its employees, and helped to create a positive change for the business
After our first meeting we felt we were talking to a TSB Partner who held the values we live by – honesty, integrity, transparency. Our early conversations were invaluable, and we immediately felt we were talking to a part of TSB and not an external provider.
They have helped us create sustainable change; their approach allowed us to retain control of the end product and flexibility in how we deliver it in the future. The “train the trainer” approach was crucial to us demonstrating to our stakeholders that this would have an immediate impact, deliver value beyond the initial workshops and help the internal team to also develop their own capabilities.
The facilitator was extremely engaging and didn’t talk ‘at’ the participants, but rather shared stories that really brought the training material to life and that they could relate to in their everyday lives – it was different to financial crime training we’ve had in the past, it was fun and enjoyable. We learned a lot more because of this and it increased the partner’s likelihood to apply what they’ve learnt back in the workplace.
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