Katie is the Chief Operating officer for ICA. Her role regularly puts her in touch with students, decision makers from firms as well as tutors, trainers and writers with whom we liaise. Katie has been with the business for over thirteen years and has overseen the growth and increase in sophistication of the operating systems we use. She has overseen the financial management of a whole series of initiatives from product creation and launch through to the management of large scale global deployment projects and the setting up of new offices in new territories. If it is finance or operations related, Katie is our go-to person!