Debbie has worked in the professional qualification industry for 21 years in key operational roles, leading teams and implementing processes to maximise efficiencies in service delivery and quality. She joined ICA in 2013 and is responsible for the operational excellence of ICA programmes, ensuring the content is current and delivered to the highest standard, whether the student is studying face to face in the UK or internationally online. She is passionate about people, process and communication which are the backbone to operational success.
“It is great to work for a company that is so forward thinking and dynamic. We listen to our staff and everyone is passionate about what they do. We listen to our students and genuinely care about their learning journey and continuously search for innovative ways to improve it and enable our students to develop and achieve their true potential in such a fast changing industry.”