Our qualifications help compliance professionals develop relevant knowledge and best practice for operating within the fields of governance, risk and compliance, financial crime prevention and anti money laundering (AML). Awarded in conjunction with the Alliance Manchester Business School, The University of Manchester, you can be assured that you are studying for a worthwhile qualification that is the benchmark of excellence.
Citi is an innovative and creative firm that puts a
great deal of investment in employee engagement,
motivation and retention. Citi in Poland provides
a number of services to Citi businesses around
the world and their success has resulted in more
territories coming under their domain. Their objective
was to ensure that they continued to offer best in
Citi is an innovative and creative firm that puts a great deal of investment in employee engagement, motivation and retention. Citi in Poland provides a number of services to Citi businesses around the world and their success has resulted in more territories coming under their domain. Their objective was to ensure that they continued to offer best in class services.
Citi have an aggressive recruitment drive to attract the best staff. Competition for labour is intense in Poland and the bank wanted to differentiate themselves as an employer of choice.
1. Upskill and improve the anti money laundering (AML) and counter financing of terrorism (CFT) knowledge to Citi employees in Poland
2. Promote Citi as employer of choice to high calibre graduates
1. Roll out International Compliance Association’s intermediate and advanced level qualifications to Citi employees
2. Deliver the introductory level Certificate in AML to undergraduates in Polish universities
Citi wanted a solution that ensured they could upskill existing teams with robust training to demonstrate investment in staff as well as reduce their exposure to risk. They wanted a solution that was financially attractive to budget holders and one that would also position them as an employer of choice.
They approached International Compliance Association with a view to rolling out their intermediate and advanced level qualifications in anti money laundering to relevant Citi employees.
By choosing professional certificated qualifications, they were demonstrating their commitment to training and education to the regulator and their staff. Following the successful completion of a pilot programme, International Compliance Association built a bespoke online learning platform for Citi including a popular forum where Citi employees could share best practice and guidance. Dedicated tutors were allocated to the courses to keep the students motivated throughout their studies. These tutors also worked with Citi to discover more about staff roles so they could understand the challenges they face and provide enhanced credibility and empathy in workshops.
International Compliance Association also developed a series of courses and executive briefings on hot topics to continue CPD for those who passed the qualifications.
In terms of the objective to attract new staff, Citi and International Compliance Association rolled out the ICA introductory level AML course to students at Kozminski University in Warsaw (at no cost to the students). International Compliance Association delivered the inaugural workshop to these students which was also attended by Citi employees. These employees subsequently went on to become the trainers for the course as part of the partnership approach. Citi ran a graduation ceremony for the successful students at their premises which provided a perfect opportunity for these undergraduates to find out more about a banking career with Citi.
Benefits and results
Both initiatives – the upskilling of existing staff and the attraction of new staff – have been a great success. News of what Citi in Poland has undertaken has spread and the initiative is being considered in other Citi business units globally. Citi have more applicants for the courses than there are spaces available so they are looking to expand these opportunities.
Citi now put a certain number of individuals through the intermediate and advanced level qualifications each year and benefit from a significant discount because of this commitment. Understanding what Citi were trying to achieve, the nature of their business and how it is conducted enabled International Compliance Association to take a true partnership approach, working collaboratively in order to achieve the stated objectives.
Upskilled and engaged workforce helping to reduce reputational and financial risk for Citi
A foundation established for future learning with Citi employees embarking on a financial crime compliance career journey
ICA qualifications embedded within Citi, harmonising knowledge
International Compliance Association engaged as a proactive training partner for Citi helping to create videos for new recruits as well as building further training plans for those who have successfully completed ICA qualifications
Increased awareness of Citi amongst new entrants to the employment market
New recruits to Citi who already have a foundation level of knowledge of AML, reducing training time and adding value to the business
A showcase for Citi Poland that has become the envy of other Citi divisions
Understanding what Citi were trying to achieve, the nature of their business and how it is conducted enabled ICA to take a true partnership approach, working collaboratively in order to achieve the stated objectives.
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