ICA is committed to providing a quality service and achieving the highest standards of conduct and has adopted these commitments as specific values. One of the ways in which we can continue to improve our service is by listening and responding to the views of our customers. Should you have any feedback or wish to make a complaint you can do so in the following ways:

• In writing to the Accountable Officer, ICA, Wrens Court, 52-54 Victoria Rd, Sutton Coldfield, B72 1SX, United Kingdom
• By fax to +44(0)121 240 3002
• By e-mail to icaassessments@int-comp.org
• By telephone on +44(0)121 362 7506
• In person (by appointment please)

We will reply within 5 working days from receipt of your feedback/complaint. If it is not possible to give you a full reply within this time - for instance, because a detailed investigation is required - we will give you an interim response, telling you what is being done to deal with your complaint, when you can expect the full reply and from whom.